Branch availability

Our branch is available by appointment only for essential banking transactions that cannot be done electronically through one of our alternative delivery channels. Essential transactions that are not available through alternative channels include initiating an outgoing wire, opening trust accounts, and obtaining bank checks. 

Branch by Appointment

Should you choose or need to visit our branch, please do by making an appointment by clicking here. This will limit the number of members in our branch at once and ensure that we have time between appointments to properly clean workspaces.  Our appointments are a quick, easy, and safe way to conduct your bank transactions.

If you use our branch for transactions other than those listed, and these transactions cannot be completed using one of the alternative channels listed above please call us at 888.2DIRECT or email us at memberservice@direct.com. We will discuss your situation with you and come up with a solution.

Ways to bank with us

Online and Mobile Banking

It’s a free and easy way to check account balances, transfer funds, make loan payments, pay your bills, and more from your desktop or mobile device 24 hours a day. With our mobile app, you can even electronically deposit checks. To allow you greater flexibility when making mobile deposits, we have increased our daily check limit from $5,000 to $10,000 and our monthly limit from $25,000 to $50,000. If you don’t yet have Online Banking, please give us a call or register here

We are asking members to take advantage of our digital and alternative channels listed below that allow you to bank with us wherever, whenever, and however you would like. We have implemented several enhancements to these services to allow for greater flexibility, including the ability to access the first $1,000 of any check deposit immediately. 

Call24 Telephone Banking

If you’d prefer not to use Online or Mobile Banking, Call24 is an option to check balances, transfer funds, and make loan payments. Give us a call at 888.2DIRECT and we’ll get you set up. 

ATMs

We are a member of both the Co-Op Network and the NYCE Network. The Co-Op Network allows surcharge-free withdrawals and check deposits of any amount at nearly 30,000 ATMs nationwide. The NYCE Network has hundreds of ATM locations in Massachusetts and New England. To allow you greater flexibility when using your ATM and Debit Card, we have increased our daily withdrawal and point of sale transaction limit to $2,000.

Contact Center

Our Member Service Team can handle almost any banking need over the phone. We can be reached Monday through Friday from 8:00 am to 5:00 pm and Saturday from 8:00 am to 1:00 pm by calling 888.2DIRECT. Please note that we are experiencing an increase in call volume and you may experience a brief hold when you call.

CO-OP ATM Finder 

  • Surcharge-Free Cash Withdrawals 
  • Surcharge-Free Check Deposit 

NYCE ATM Finder

  • Cash Withdrawal
  • Check and Cash Deposits (in select locations)

Bank by Mail

Our convenient Bank-By-Mail Deposit Form makes it easy to deposit checks of any amount to your Checking, Savings, and Money Market Accounts, or even open a Certificate of Deposit. Every time you send in a deposit, we’ll post your check to your account the day we receive it – then send you a confirmation. 

© 2020 DIRECT FEDERAL CREDIT UNION

Equal Opportunity  Lender.
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

50 Cabot St.

Needham, MA 02494