Loan Payment  Resource Center

Life can be hectic and hard. Making your Direct Federal loan payment shouldn’t be! That's why we offer our members three different ways to pay their Direct Federal loan.

EXPRESS PAY

ONLINE BANKING

PHONE

Don't want to register for Online Banking? You can make one-time payments with your Debit Card or account number from another financial institution via our secure Express Pay portal for a fee.

Access your account 24/7 and pay your loan for free from a Direct Federal Checking or Savings account, or from another Financial Institution. You can also pay by a Debit Card from another Financial Institution for a fee.

Our Member Service Associates can take your Debit Card or account information from another financial institution over the phone for a fee.

ONLINE BANKING

The fastest and easiest way to pay your Direct Federal Loan is by logging into Online Banking or our Mobile App.

From Direct Account

From Another Financial Institution

Debit Card Payment

Cost

Cost

Cost

FREE

FREE

$10

Processing Time

Processing Time

Processing Time

1-3 Business Days

Instant

1-3 Business Days

Recurring Payments

Recurring Payments

Recurring Payments

Available

Available

Not Available

How to access no-fee payment options using your Direct Federal account or linked  External account.

How to link an External account from another financial institution to make payments.

How to access Debit Card loan payments within Online Banking.

MOBILE APP

Click an option below to register

EXPRESS PAY

Direct Federal Loans that can be paid by Debit Card include:
Auto Loans, Home Equity Lines and Loans, Mortgages, Personal Lines of Credit, Personal Loans, and Visa Credit Cards.

Cost

$10

Processing Time

1 (one) Business Day

Recurring Payments

Not Available

PHONE PAYMENT

Our Member Service Associates can take your Debit Card or electronic payment from another financial institution over the phone.

Cost

$25

Processing Time

1 (one) Business Day

Recurring Payments

Not Available

COMPARE YOUR OPTIONS

Recurring Payments Available

Processing Time

Cost

Online Banking Transfer

Yes

Instant

FREE

From Direct Account

Online Banking Transfer

Yes

1-3 Business Days

FREE

From Outside Bank or Credit Union

Debit Card Payment

No

1 Business Day

$10

Through Online Banking

Debit Card Payment

$10

1 Business Day

No

Through Express Pay

Debit Card Payment

1 Business Day

$25

No

By Phone

BEST PRACTICES TO FOLLOW

Schedule your Loan Payment in advance of the due date to avoid any delays due to processing time.

Monitor your accounts frequently and call us immediately if you see anything suspicious.

Direct Federal, and other financial institutions, will never ask for your username or password over the phone or email. 

Ensure your Online Banking password is safe and secure. Never use easy to find out information in your password (i.e. your name and birthday)

CONTACT CENTER

781.455.6500

HOURS

Monday—Friday

8:00 am - 5:00 pm


Saturday

8:00 am - 1:00 pm

LIVE CHAT

Look for this icon to start a LIVE chat with one of our Contact Center Associates

Desktop

Mobile

Equal Opportunity  Lender.
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

50 Cabot St.

Needham, MA 02494

© 2022 DIRECT FEDERAL CREDIT UNION