It’s a free and easy way to check account balances, transfer funds, make loan payments, pay your bills, and more from your desktop or mobile device 24 hours a day. With our mobile app, you can even electronically deposit checks. If you don’t yet have Online Banking, please give us a call or register here.
To open a Hub Checking account, you simply need a valid Driver's License, State ID or Passport, and a Social Security Number. Our application is quick and easy and can be done online, by phone or in person at our branch in Needham.
Direct Federal offers our members protection for unexpected checking account overdrafts. Specifically, if you have written a check or processed an ACH payment that overdraws your checking, we will look to advance funds from your Direct Federal line of credit and/or your savings account in order to pay the transaction presented. If neither of these options are sufficient, you have yet another option to cover unexpected overdrafts, Courtesy Pay. All checking accounts at Direct Federal come standard with the Courtesy Pay protection. It is available to you after your account has been open for 30 days and your account is in good standing.
A returned check is a check that was either deposited or cashed on your account and was denied payment by the third-party institution from which it was drawn from. There are several reasons why an institution may not pay a check, including: insufficient funds, uncollectible funds, stop payment or closed account. Depending on the reason for the returned check, the check may or may not be able to be redeposited.
WHY IS MY BALANCE MORE THAN MY AVAILABLE BALANCE?
There are several reasons why this may occur:
A check was deposited into your account and placed on hold.
You used your Direct Debit Card and the merchant placed a hold on the funds.
You gave someone a personal check and that individual brought the check into a branch to receive funds, and the check has been held until it is processed through our check clearing company.
WHAT IS "ACH"?
An ACH, or Automated Clearing House, transaction is an electronic transaction that allows merchants to access your account. For example, payroll direct deposits are ACH deposits. Additionally, things like gym membership dues can be set up as ACH withdrawals.
WHAT SHOULD I DO WHEN AN UNAUTHORIZED CHECK CLEARS MY ACCOUNT?
Speak to a Direct Federal Member Service Representative. This can be done by visiting the branch or calling us at 781-455-6500. Once it is established that the item is unauthorized, an affidavit of forgery needs to be completed and either mailed to Direct Federal or taken into the branch for processing. Once the process is complete, the funds will be returned to your account.
HOW DO I GET FREE CHECKS?
You can get free checks with a Hub checking account. Your initial check order is sent at the time the checking is opened. You can also reorder checks through online banking, our member service center, or in the branch.
I AUTHORIZED A CHECK OVER THE PHONE, WHY DO I NOT SEE THE CHECK COPY?
In many cases, when you authorize a check by phone the merchant does not generate a physical check. In this case, you may see the check appear as an "ACH" transaction.
WHAT ARE THE REQUIREMENTS TO GET A FREE HUB CHECKING ACCOUNT?
1. Enrollment in e-statements 2. AND
One direct deposit per month OR
Five or more debit card transactions per calendar month. (Excludes ATM + Zelle transactions)
Equal Opportunity Lender. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.